On this page you will find information on how to contact us by a range of methods.
|Colin Smith||Director/Financial Adviser||0131 440 4717||07956 572149||colinsmithface2facefp.co.uk|
|Jim Clark||Director/Mortgage and Protection Adviser||0131 440 4717||07958 352579||jamessclarkbtopenworld.com|
|Brian Logan||Director/Office Manager||0131 440 4717||07958 633540||brianloganface2facefp.co.uk|
Face 2 Face (Scotland) Ltd is able to advise in the following areas.
- Mortgage Advice
- Life Insurance/Protection
- Investment Advice
- Pensions and Retirement Planning
- General Insurance
- Estate Planning
If You Are Not Happy With Our Service
If you have a complaint about your Adviser or any financial advice you have received from your Adviser please contact us:
Quilter Financial Planning Complaints Department
Newcastle upon Tyne
Tel: 0191 241 0700
We will be happy to provide you with a summary of the internal procedures for handling complaints, this is available without charge upon request.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (e.g. if we arranged insurance or a regulated mortgage product).
The Financial Ombudsman Service can be contacted as follows: The Financial Ombudsman Service, Exchange Tower. London E14 9SR
You should note that if your Buy-to-Let Mortgage is not regulated by the FCA, you will NOT be entitled to refer the complaint to the Financial Ombudsman Service.
This is the current process. Should it change we will notify you the next time we meet by issuing you with an updated version of this document. If however, you want to have the updated version sooner you can request them at any time and I will provide you with the updated compensation process.
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